Refund & Cancellation Policy

At Lu's Shoe Farm, we want you to be happy with your purchase. If there is a problem with your order, please contact us as soon as possible so we can help.

Returns

We accept returns within 7 days of delivery, provided the shoes are unworn, undamaged, and returned in their original condition and packaging.

Shoes that have been worn, damaged, altered, or returned without their original packaging may not be eligible for a refund or exchange.

How to Request a Return

To request a return, contact us at giggleoftheamazon@gmail.com within 7 days of receiving your order. Please include your order number and a brief description of the reason for the return.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed using the original payment method where possible.

Please note that shipping or delivery charges may not be refundable, unless the return is due to an error on our part or a defective product.

Exchanges

If you received the wrong size or have another issue with your order, please contact us. Exchanges are subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery. Photos or other information may be requested to help us resolve the issue.

Order Cancellation

You may request to cancel an order before it has been dispatched. Once an order has been dispatched, it may no longer be possible to cancel it and you may need to follow our return process instead.